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| We strive to give the best customer service available anywhere! Here is what our customers think: | | Mr. Tom Hicks
MotoExotics
515 W. Lambert Rd.
Brea, CA 92821
December 27, 2004
Dear Tom,
As you know, this past weekend, I took delivery of my brand new 2004 Ducati ST4s from your dealership. Grey with the red wheels – my favorite color combination. I have to say that never in my 20+ years of motorcycle riding have I had a better buying experience at a motorcycle dealership.
It started with your daughter at the recent Long Beach motorcycle show. My fiancee’ Kim and I bumped into her at the show and were warmly invited by her to stop by your shop. A few weeks later, we decided to take her advice (as I was in the market for a new bike) and we stopped by and were greeted by you. Down to earth, kind, caring, not pushy, totally honest, and much like myself a huge enthusiast when it comes to motorcycles. By far you are kindest, most enthusiastic, most knowledgeable shop owner I have ever come in contact with, and I have dealt with quite a few.
Not knowing a whole lot about the Ducati brand, you proceeded to enlighten and educate me on these wonderful bikes. As each minute passed, I knew this was the bike, and I KNEW this was the dealership.
Then there was Meri Calo. Incredibly bright, fair, a great listener and professional; in a word, WONDERFUL. It’s clear to me that Meri is remarkably gifted in communicating with a wide variety of people in face-to-face interactions. She took over where you left off, and was not only able to put me at ease about getting financed, she was able to assemble a payment structure that was completely affordable. Meri was patient in answering all of my questions, and made myself and Kim feel so comfortable, I felt as if I had known her for years – even though I had just met her. She is clearly a very busy person, and not once did I feel like she was trying to rush me or ‘brush over’ anything. Any anxiety or nervousness I had about this purchase went out the window after I sat down with Meri.
Finally, when the deal was done, it was time to take the bike home. I wanted to have it trucked home since I didn’t have my gear with me and your Service Manager Dustin Edwards was glad to help. He patiently answered all of my questions about the bike, how to break it in, and made sure that I knew it was OK to call him with any questions that popped up. Like everyone on your incredible staff - he struck me as a true enthusiast and incredibly knowledgeable about these machines.
He wasn’t willing to let the bike go until he was absolutely sure it was set up properly. As a result, the bike wasn’t ready to come home until the next day - Christmas Eve - a day on which the shop closed early, and most people are consumed with holiday plans. Much to my delight - Dustin saw to it that I would have the bike for the weekend. His brother Danny trucked the bike right to my door on Christmas Eve day - and it was perfect. The bike had been cleaned, and Danny spent some extra time - after driving two hours - hanging out in my garage and talking through the bike with me.
I honestly felt like I was being treated like someone who had bought 10 bikes from you. 100% first class - from start to finish and absolute perfection in every sense of the word.
And then there’s the Ducati. What a bike! But what really showed was the quality and attention to detail your service department took in prepping it for delivery (especially on a very busy and rushed holiday weekend). I have never seen a better dealer-prep job on a new bike. The paint was perfect… even the brake rotors shined… and it came to my door on Christmas Eve without a scratch. Does life get any better?
But it didn’t stop there. It seemed everyone on your staff - said hello to us, was so friendly and clearly loved their jobs. It really showed through. There was Andre, and… your daughter and the rest of the parts staff - EVERYONE. It’s a genuine family atmosphere and it's obvious they love the great sport of motorcycling.
In my career as a Vice President of Marketing, my success relies heavily on the teams of people I bring together for a given project. The team that took care of me at your dealership is a clear winner!
You are indeed fortunate to have such a great group of people working for you. They are a textbook example of what an experience at a motorcycle dealership should be like. No doubt this is the first of many buying experiences I plan to have at Moto-Exotics.
There is no question that I will be referring friends and colleagues to MotoExotics if they are ever in the market. Thank you for helping make my dream of owning a new Ducati come true, and for such a great and memorable experience. I wish you and everyone else there continued success and growth in the future… and will no doubt see you very soon at the shop, at a bike night, or at the track. Thank you again!
Sincerely,
Tony Meirovitz
Rancho Mirage, CA
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"Had a 1978 Bonnieville great bike best bike i ever rode, modified engine chp got me doing 145 on freeway, 9000 rpm different exhaust, carbs, sprocket and headgaskets but great riding bike am going to get another"
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| By: Dean Bellflower,CA |
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"I own a Harley 2003 Heritage softail and a custom Big Bear Chopper. I just took delivery on a Street Triple and the whole experience was fantastic. Scott was extremely professional, and everyone at the dealership treated me great. Although I love my harley, my experience at So. Calif. Triumph was better then any harley dealer. I'm getting used ti riding a whole different style motorcycle at 58 years old and am loving it.
Thanks again,
Jim"
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| By: James ,CA |
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"I visited Southern California Triumph today for the first time to have my Scrambler serviced and new tires fitted. It was an outstanding enjoyable experience in all respects.
TJ, Trevor and the tech who worked on my bike, Rick Poole were professional, friendly and extremely helpful. It is evident that everyone on staff enjoys their job and the workplace environment.
The dealership is 60 miles away but my bike won't be going anywhere else for service in the future.
Thanks guys!
Jonathan Sievers
Encino, CA
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| By: Jonathan Encino,CA |
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"gentlemen,
First, I want to thank Tony, Trevor and Mark for there downright make you feel like you should be there attitude.
Your are the only bike shop I have ever been to that made you feel like one of the boys. I bought the 2008 Daytona 675 Triple Special Edition. It came off the truck on Wednesday and I bought it the next day. I have not riden since 2002 but that made no difference to them. I was throughly briefed on the bike by Trevor who seem to delight in that fact. before I had left (last one out), they made sure I did'nt have any questions unanswered. Truly an enjoyable experience and I love my 675. First of this kind of bike I have owned (there have been at least 15 in my lifetime, starting with a 1959 Bonneville 650) and I must say, I will be in for the comaraderie and when I need a new bike, I will come here. Thank you for the family feel.."
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| By: Michael Santa Ana,CA |
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"The experience was very pleasant. Scott was cool throughout the deal. Trevor was a little talkative but very methodical. Good job you guys! I may not have gotten the lowest price but the camaraderie was there. Looking forward on my 08 Daytona 675 first 500 Mile check up."
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| By: Jonathan Covina,CA |
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"Great place to buy a bike. It was an easy and hassle free experience. Everyone is great and they are all very knowledgeable about the products they sell."
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| By: Jarred La Habra,CA |
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"I FELT LIKE I GAINED A NEW FAMILY WITH THE PUCHASE OF MY 07 HAMMER, IM VERY GLAD I CHOSE SOCAL VICTORY TO BE MY DEALER!!!!!!"
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| By: gilbert san dimas,CA |
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| By: Pascal Los Angeles,CA |
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"This is a longer drive for me to get to this place, but it is worth the drive. The people who work there at the very least will acknowledge you with a hello. I like the service department's "bring it on down" attitude too. "
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| By: Mark Fountain Valley,CA |
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"Mike, Mark, Trevor, I can't thank you guys enough for making this first time buy such a stress free and satisfying experience. Other dealerships can learn a thing or two from you guys. As a biker newbie just stepping into the scene, I would without a doubt recommend anyone regardless of rider skill to highly consider this fine establishment as their source of knowledge, service, and of course motorcycles. Now I'm going to follow Mike's advice of getting my ass on that motorcycle and ride. "
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| By: Tony Placentia,CA |
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"meri please call me when the new street triples are in !"
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| By: peter ontario,CA |
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"Sorry to say that I did not purchase my 07 hammer from your dealership, I purchased it from another group, to whom will remain unmentioned.
After hearing about your store through the grape vine, I decided to go check out what you had to offer (looking for upgrades and service center). When I first walked into the Victory store room, I was automatically greeted by Chuck, I explained to him that I did not purchase my new bike through Southern Cal but I would like to get information on upgrades for my hammer. I was really suprised that Chuck took the time to speak with me and was so willing to share his knowledge of Victory with me since I did not purhase through you. All and all you ended up earning my service and business for years to come due to the efforts and support that was given to me by Chuck in your sales department and TJ in service. I must say that your store is A++ and really focused on customer care, whether a bike was purchased there or not. I would recommend your store to anyone that was in the market for a bike. I would like to say thank you to Chuck and TJ for there great customer focus and all around fantastic customer service."
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| By: Anonymous Laguna Niguel,CO |
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"Sales, and service are excellent. The overall purchase process took less time, and they were able to find me the best deal. I definitely recommend this dealership to those wanting to purchase the Ultimate Motorcycle! "
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| By: Chris Downey,CA |
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"rode in from iowa to calif worked me in to get some service great job thanks"
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| By: dennis dubuque,LA |
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"Bought the first motorcycle I have owned in over twenty years this weekend. Expected a certain degree of condescension directed toward my inexperience but I did not experience any attitude in any way. Everyone thru ought the purchase process was extremely friendly and professional. They offered additional services but when I declined they accepted my decision and did not continue to pressure me. When I picked up the bike, the gentleman that walked me through the safety briefing was reassuring without lecturing. (Having only ridden occasionally in the past year I was scared to death I would embarrass myself before leaving the lot) I spent the rest of the day with a smile from ear to ear as I rode my new motorcycle. How this dealership put this group together in one place is amazing. I have been buying vehicles for over 30 years and only one other time can I say I have been this happy with a purchase. I hope this rambling testimonial makes sense. I am 100% happy with my experience."
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| By: Jim La Mirada,CA |
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"I can't say enough good things about my experiences with So Cal Triumph. Mike Gephart in Sales was phenomenal. I'm a new rider and this was my first motorcycle purchase. Mike patiently answered all of my questions without making me feel like an idiot. I've had my Bonneville for about a month, and I absolutely love it!"
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| By: Jim West Covina,CA |
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"I just purchased my second Ducati from your dealership, an '07 Monster 695. Great bike. I came back for two reasons: great financing, and Meri. She goes above and beyond to get you on a bike. She'll do whatever it takes, including picking me up at my home in her own car to get me there. That personal touch makes all the difference to me."
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| By: Anonymous L.A.,CA |
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"I recently purchased a 2007 America, but several months of research were involved. I spent a lot of time at Southern California Triumph and was elated with the reception I received each time I visited. I had been to some dealerships reviewing other brands of motorcycles and almost had to throw out a flash bang grenade to get someone's attention. All the sales staff at Southern California Triumph and their accessories staff were extremely helpful and had a great attitude. Unfortunately for them, I may become a "regular" at he the dealership because they did make me feel so welcome. Thanks to all at Southern California Triumph. P.S. I'm 57 years old and feel like I'm 25 again on my America. What a great bike."
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| By: Richard Fullerton,CA |
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"MIKE G. WAS MY SALES REP. HE WAS VERY HELPFULL AND VERY INFORMATIVE. EVERYTHING WAS VERY QUICK, IN AND OUT WITHIN 15 MIN. ON TAKING DELIVERY. AS WELL AS THE SERVICE MANAGER TOM JACKSON WAS VERY HELPFULL ON SHOWING ME THE MOTORCYCLE AND FUNCTIONS ON MY 675. I WILL BE DEALING WITH SO CAL TRIUMPH FOR EVERYTHING ON MY 675 AND WILL SPREAD THE WORD ON YOUR GREAT CUST. SERVICE. THANK YOU VERY MUCH."
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| By: Jesus Fontana,CA |
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"As I stated in my prior comment under annoymous, I would buy my next bike from you folks. Tom you have a great shop and that's why I'm back. Thanks also to Meri and Mark; you two made the buying experience very pleasent."
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| By: steve anaheim,CA |
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"I bought a Ducati s2r 1000 this summer from Socal ducati. This was my second bike from Socal. My first bike was a triumph bonneville which I had for about a year. Both we're great experiences.
My experience with Socal while I had my triumph was outstanding. The sales team we're very helpful and accommodating yet never pushy. I also really appreciated the service department who were friendly and also helpful. I once had kicked the over flow pipe loose on the Triumph while riding and pulled in to Socal on a busy Saturday. Socal within a few minutes put a new clamp on with no charge. Again it looked pretty busy in the service department but Socal was friendly and accommodating.
I had a second bike with another dealership which I wasn't very happy with and it was that contrast that brought me back to Socal for my third bike the Ducati s2r 1000. The other dealer messed up the paper work when I bought the bike and the service department wasn't friendly. They just seemed not to care or work well together (somewhat disorganized).
Coming back to Socal for my third bike was a very easy decision. The experience was just as nice as the first. Ken helped with the trade in with no hassle and Meri was very helpful in setting me up with my bike and financing. Also Tj and his team were great when picking up the bike and spent time with me going over the bike in detail. Thanks again for the great experience and I look forward to doing more business with Socal in the future."
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| By: adolph fullerton,CA |
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"I wrote the first testimonial under anonymous and yes, I have returned to purchase another bike from Tom and his crew. Absolutely great people, thanks Meri and Mark."
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| By: steve anaheim,CA |
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"A first rate buying experience - professional and courteous. I would happily buy from you again."
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| By: Ted Escondido,CA |
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"I just wanted to thank Richard and Ken for what has to be the very best experiance buying just about anything...ever.
The help with financing and insurance was first rate. ]
And the above and beyond delivery from Ken put a huge smile on my face.
Thanks again to the both of you.
Carlos"
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| By: Carlos walnut,CA |
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"Every employee of your dealership that I had contact with was courteous and friendly and knew what they were talking about. I would (and already have) reccomend your dealership to all that stop by to ask questions about my new Triumph Scrambler."
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| By: Barry Carlsbad,CA |
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| By: BOB YORBA LINDA,CA |
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"You guys are rock as a dealership. I'm a first time rider about to take his MSF course but decided to go and check out some of the bikes first to see what I might like. I was totally blown away by the selection of bikes you guys had and the size of the show room. I was going expecting a Triumph show room, small and dingy with maybe two sales people in a deserted strip of mall. But I was pleasantly surprised to see a full and busy store filled with people all about. The other riders were friendly as I talked to them and were helpful on giving tips to a first timer like me. Then I was again surprised by the sales people, especially Meri Calo who was not only friendly but helpful and knowledgeable. Another pleasant surprise was the fact that I didn't need to talk to a sales person to sit on the bikes which was nice since I didn't feel pressured to buy one. On top of all that (I know this is becoming a bit much) I was amazed at the selection you guys had. From all the Triumphs to the Ducati to Victory. It was huge. I never considered Ducati as a company for me but now I'm seriosly considering the Monster S2R just by sitting on it and seeing how comfortable it was. All the accessories were great from the shirts, rider gear, helmets and even to the DVDs of MotoGP and Superbike races. For those of you reading, I've been to about six dealerships. Some were dingy, quiet little stores with some great bikes. Others had very snooty sales people that didn't want to help you unless you were looked like a rider(they wouldn't even let you on the bikes), and others simply either little or no selection and were cramed into small buildings. To sum it all up: Great bikes, Great people, great atmosphere. I'm up for my riding test this month and believe me, once that's out of the way, I'm coming back to see Meri and the people at So. Cal. motorcycles.
-Mike"
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| By: Michael long beach,CA |
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"thank you meri !"
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| By: peter ontario,CA |
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"Sales person was knowledgable and accurate with facts, figures, date of delivery, etc., no song and dance.
Bottom line; I got exactly what I wanted for a fair price. Overall, my purchase experience was a pleasure.
Big-up to entire staff at SoCal Triumph. "
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| By: Edward san gabriel,CA |
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"Loving the SS900, amazing bike all around and gets so much attention. So many complements already. If anyone I know is thinking about a Duc I'll send them down to you guys."
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| By: Jonathan Santa Clarita,CA |
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"Hey, Richard was top notch. Very helpful, and his follow through was great. The bike (Sprint st ABS ) is the best bike I've ever ridden. Comfort with handling !!!!
Let's ride!!!!!!"
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| By: Bill Chino Hills,CA |
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"Absolutely the best! "
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| By: Don Ajene Riverside,CA |
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"Tom, Ken, Richard, and TJ delivered more than just a bike...the entire purchasing experience was almost as smooth as the harmony of a 1000DS engine (at any RPM)!!! Let the "fantastic voyage" begin.
Cool Runnings!
Walt
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| By: Walter Long Beach,CA |
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"I called in late on a saturday to buy some pants, the experience in the dealership was great. everyone was very friendly and helpfull"
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| By: tony escondido,CA |
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"Thanks so much for helping me on my journey. I had a fuel tank problem with my Monster800 and was a long way from home(Denver). You 'MotoExotics'were able to hurry my bike though service and give me peace-of-mind while I could finish first ever road trip (let alone on a motorcycle)on 4325 miles to Laguna Seca and back home. Thank you very,very much.
Tom Erickson"
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| By: Tom Denver,CO |
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"Would buy again! Very, Very Happy with all of the contacts at the dealership. Fell like I am welcome."
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| By: Bruce Upland,CA |
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"Everyone at the dealership from the parts, sales and service have been really great. They know how to treat their customers. I got a great deal on the bike. They keep in contact to make sure everything is going well. Thanks for the great experience of buying a bike. "
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| By: Brian burbank,CA |
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